Consumer-Driven Products

Plans Change. People Change. Benefits Still Have to Work.

When employees go on leave, change coverage, or use account-based benefits, the administrative work keeps moving. Employers need a reliable way to manage notices, elections, reimbursements, employee questions, and the ongoing responsibilities tied to the plan. Point C supports these life changes with benefit administration designed for the realities of everyday plan operations.

Man using a laptop while seated on a couch, representing employee benefits administration and account management.
Smiling woman in a white blouse, representing support for consumer-driven benefit programs.

The Programs Behind Coverage and Care

Two colleagues discussing benefits and coverage administration.

What are consumer-driven products?

Benefit products and programs that help employees continue coverage or manage healthcare expenses through regulated administration and tax-advantaged accounts.

Why do they matter?

These programs usually come into focus during high-touch moments: a job change, leave event, qualifying event, or reimbursement request.

That makes administration especially important for both the employer and the employee experience.

Point C Brings Structure and Support to Program Administration

Consumer-driven products and programs add work that is highly detailed, deadline-driven, and hard to manage manually at scale. Point C moves that work into a more organized administrative model.

FSA Administration

A Flexible Spending Account (FSA) allows employees to use pre-tax dollars for eligible healthcare expenses and, in some cases, dependent care costs. While FSAs can add meaningful value to a benefits package, they also require ongoing administrative oversight with:

  • Consistent account administration tied to employee elections
  • Processing support for eligible expense activity
  • Oversight tied to plan requirements
  • Help for employees navigating account use and next steps

HSA Support

A Health Savings Account (HSA) allows employees to set aside pre-tax dollars for eligible healthcare expenses when they are enrolled in a qualified high-deductible health plan. For employers, HSAs can be an important part of a broader benefits strategy, but they also need to align with:

  • Plan design
  • Employee eligibility
  • Ongoing account coordination

HRA Administration

A Health Reimbursement Arrangement (HRA) is an employer-funded benefit that reimburses employees for eligible medical expenses based on the rules of the plan. Because HRAs are tied to employer-defined terms, they require careful administration around components like:

  • Independent specialty pharmacy model
  • Manufacturer assistance and cost-offset strategies
  • Clinical oversight for high-cost therapies
  • Improved control over specialty drug spend

COBRA Administration

COBRA, or the Consolidated Omnibus Budget Reconciliation Act, is a federal law that allows eligible employees and dependents to continue group health coverage for a limited time after certain qualifying events. But it brings ongoing administrative responsibility, and employers need a process for tracking timelines, issuing notices, managing elections, collecting premiums, and maintaining documentation over time. Point C takes that complexity off of employers to manage:

  • Qualifying event tracking
  • Required notice distribution
  • Election processing
  • Premium collection
  • Participant communication
  • Ongoing record maintenance

Family Medical Leave Administration

Leave events often create added pressure for HR teams because benefit administration still needs to happen while employee status, documentation, and communication are changing. Point C supports leave-related administration with an approach designed to keep important tasks on track and reduce manual follow-up.

  • Benefit coordination during leave
  • Administrative follow-through
  • Employee communication
  • Documentation handling
  • Ongoing process management
Smiling woman in a blue shirt, representing a positive employee benefits experience.

Want to Go Beyond?

Take a closer look at how a more connected approach can strengthen plan oversight and improve the member experience. Explore our case studies, insights, and resources to see it in action.

Frequently Asked Questions

What is COBRA administration?

COBRA administration includes tracking qualifying events, sending notices, managing elections, collecting premiums, and maintaining required records.

What is FSA administration?

FSA administration includes managing elections, reimbursements, account activity, and employee communication for Flexible Spending Accounts.

What is the difference between an HSA and an HRA?

An HSA is an employee-owned savings account used with a qualified high-deductible health plan. An HRA is employer-funded and reimburses eligible medical expenses based on plan terms.