Members

Access Your Benefits and Find Support

As your Health Plan Administrator, Point C is here to support you with customer service, claims, appeals, and more.

Smiling Point C member

Member Portals

Member Portal - Health Member Portal - Flex

Provider Resources

Provider Portal

Customer Service

800-999-1781 customerserviceC1@pointchealth.com
Reminder

Refer to the customer service information located on your ID card for fast and direct support. If you are without an ID card, contact our customer service team and they will connect you with the appropriate team member.

Coverage and Benefits

Access and Manage Your Coverage and Benefits

From portal access to health spending account management, view your benefits and make more informed healthcare decisions with these member resources from Point C.

Portal Member Portal – Health preview

Member Portal – Health

Access your member portal login to view claims, track plan activity, download ID cards, and review coverage details. This is your primary resource for day-to-day plan information.

Log in to Health Portal >
Portal Member Portal – Flex preview

Member Portal – Flex

Get help with COBRA compliance or manage your health savings and spending accounts, including HSA, FSA, or HRA, all from one place. View balances, track transactions, and access expert support.

Log in to Flex Portal >

Find Providers

Search for doctors, specialists, and facilities that participate in your health plan network. This helps reduce unexpected costs and ensures your care is covered according to your plan benefits.

Get Help Scheduling Appointments

If you’re unsure where to start or need help coordinating care, support is available to help you identify the right provider and schedule an appointment based on your needs.

Learn More About Medications

Get answers to questions about your prescriptions, including coverage, alternatives, and cost considerations. Support is available to help you better understand your medication options.

Connect with a Benefits Expert

Speak with a knowledgeable team member who can explain your benefits, review coverage details, and help you navigate questions related to claims, care, or next steps.

Need help with your plan, benefits, or account access?

Call toll-free 800-999-1781 or locally 785-273-8398 or send an email to: customerserviceC1@pointchealth.com.

Frequently Asked Questions

What can I do in the Health member portal?

The Health portal gives members access to important plan information, including claims activity, and coverage details. It is designed to help members review benefits, monitor plan usage, and access key materials in one place.

What can I do in the Flex member portal?

The Flex portal allows members to manage account-based benefits such as HSA, FSA, or HRA funds. Members can view balances, track transactions, review account activity, and monitor how benefit dollars are being used.

How do I find a provider in my plan?

Members can use plan resources to search for doctors, specialists, and facilities that participate in their network. Choosing an in-network provider can help members access covered care more easily and avoid unnecessary out-of-pocket costs.

Who should I contact with questions about benefits or claims?

Customer Service can help with questions related to benefits, claims, account access, and plan resources. Members can reach out for support when they need help understanding coverage details, reviewing claim information, or resolving account issues.